Our Quality Statement
Castheon, Inc aims to achieve “Total Customer Satisfaction” through teamwork and excellent communication while delivering a superior product or service on schedule and at cost. Our goal is to meet our customer’s needs with respect to the quality of services that we provide. We strive to continuously improve our processes. We will provide our employees with the necessary information, training, tools, and support to achieve our quality objectives. All employees will be familiar with the quality management system and shall implement the policies and procedures in their work. They shall be cognizant of meeting customer and regulatory requirements as well as meeting company objectives and goals.
Castheon, Inc aims to achieve “Total Customer Satisfaction” through teamwork and excellent communication while delivering a superior product or service on schedule and at cost. Our goal is to meet our customer’s needs with respect to the quality of services that we provide. We strive to continuously improve our processes. We will provide our employees with the necessary information, training, tools, and support to achieve our quality objectives. All employees will be familiar with the quality management system and shall implement the policies and procedures in their work. They shall be cognizant of meeting customer and regulatory requirements as well as meeting company objectives and goals.
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ISO 9001:2015/AS9100D Certified:
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Castheon Quality Clauses:
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Quality Clauses Rev B:
Quality Clauses
The quality clauses listed below are applicable for Castheon hardware and material. Questions regarding the clauses or a need to resolve conflicting requirements contained in a purchase contract should always be directed to the Castheon Buyer. Quality Clauses are only applicable when specified on the PO.
QC-001 Quality Control System:
Supplier shall provide and maintain a quality control system conforming to the requirements of the elements described in SAE AS9100. Third party registration by an accredited registrar will be accepted. Supplier declaring system compliance to AS9100 with no formal accredited registrar will be reviewed. The supplier’s system will be subject to review and approval at all times by Castheon.
All quality records to work performed under this Contract shall be kept complete and available to Castheon. Quality records include receiving and inspection records consisting of reports reflecting receipt and inspection of supplies, equipment, materials, and tooling; and production records of processing quality control, reliability, and inspection. The Supplier shall contact Castheon for approval prior to disposal of quality records.
Supplier shall notify Castheon of any violation or deviation from Supplier’s approved quality control system. Supplier shall notify Castheon of any work delivered to Castheon during the period of any such violation or deviation.
If a non-conformance is discovered by the Supplier prior to shipment that does not affect fit, form, or function, a request for waiver may be submitted. All such requests may be made in writing. Under no circumstances shall shipments be made without written approval from Castheon.
QC-002 Sub-tier Suppliers:
The Supplier shall flow down all relevant quality requirements imposed by Castheon to any sub-tier suppliers processing Castheon materials. The Supplier shall not subcontract work on any article to be supplied under the Castheon Purchase Order unless the company is AS9100/ISO9001/NADCAP certified or without prior written approval of the Buyer.
For all Castheon materials, special processes, as well as certain additional processes not typically categorized as “special”, are source controlled, and must be performed by a Castheon approved vendor. All source-controlled processes and approved suppliers can be identified by contacting the Buyer. Approval to perform one process does NOT imply approval for any additional processes. A vendor must be approved for each special and/or controlled process it performs. If a preferred source has not been approved by Castheon, the Supplier can request approval prior to beginning work by contacting Castheon Quality Management.
The requirement to use Castheon approved and/or mandated suppliers must be flowed down to any sub-tier providers. All material furnished or processing performed by a sub-tier supplier under this Purchase Order must be by a source approved by Castheon. Contact Castheon prior to placing any sub-tier order. The Supplier shall pass on to its sub-tier supplier(s) the applicable requirements of this Purchase Order.
The requirement to use a Castheon approved and/or mandated sub-tier supplier does not alleviate the Supplier of the responsibility of monitoring that supplier and providing conforming product to Castheon.
For each special and/or controlled process performed, the Supplier shall furnish a Certificate of Conformance in accordance with applicable specifications and/or engineering drawings. The Certificate of Conformance must meet all requirements as specified in Castheon’s quality clause QC-003.
QC-003 Certificate of Conformance:
Supplier shall submit with each shipment either on their packing list, or attachments, a certificate of conformance or certificate of compliance, which shall be dated and bear the signature and title of an authorized Suppliers Quality Representative, stating that the materials furnished to Castheon are in conformance with the applicable requirements of the contract, drawings, and specifications. The Certificate of Conformance shall validate that the form, fit, or function of the part has not changed since the part was purchased. It shall also state that the supporting documentation is on file and will be made available to Castheon or any regulatory or statutory agency upon request. An example of an acceptable statement of Certificate of compliance/conformance is as follows: “This is to certify that all items noted are in conformance with the contract, drawings, specifications, and other applicable documentation, and that all process certifications, chemical and physical test reports are on file at this facility and are available for review by Castheon”. Certification must include the following:
a. The supplier’s full name and address
b. Castheon purchase order number
c. Castheon Part number
d. Serial numbers (where applicable)
e. PO quantity
f. Quantity shipped
g. Lot / Date Code
h. Castheon Drawing Revision Level, as noted on the purchase order. If no revision is noted on purchase order, provide and certify to the latest blueprint revision at the time of purchase order placement.
i. Name of lower-tier supplier and description of service provided (if applicable);
j. Authorized signature and date
QC-004 Nonconforming Product:
The Supplier shall define and maintain the process for review, control, and disposition of nonconforming product (supplies or services) at their facility.
The Supplier shall notify Castheon of any nonconforming processes, products, or services and obtain approval for their disposition.
Nonconforming product may be dispositioned as use-as-is or repair, provided that the nonconformance disposition does not affect the form, fit, function, or end item performance of the Castheon requirements specified in the contract and related documents.
Material that is dispositioned to be scrapped must be destroyed in a manner to ensure that it cannot be used for its intended or similar purpose.
QC-005 Counterfeit Parts:
a. For purposes of this clause and the definition of Counterfeit Work, Work consists of those parts delivered under this Contract that are the lowest level of separately identifiable items (e.g. articles, components, goods, and assemblies).
b. Supplier shall not deliver Counterfeit Work to Castheon under this Contract.
c. Supplier shall only purchase products to be delivered or incorporated as Work to Castheon directly from the Original Component Manufacturer (OCM)/Original Equipment Manufacturer (OEM), or through an OCM/OEM authorized distributor chain. Work shall not be acquired from independent distributors or brokers unless approved in advance in writing by Castheon.
d. Supplier shall notify Castheon with the pertinent facts if Supplier becomes aware or suspects that it has furnished Counterfeit Work. When requested by Castheon, Supplier shall provide OCM/OEM documentation that authenticates traceability of the affected items to the applicable OCM/OEM.
e. This clause applies in addition to any quality provision, specification, statement of work or other provision included in this Contract addressing the authenticity of Work. To the extent such provisions conflict with this clause, this clause prevails.
f. If Work delivered under this Contract constitutes or includes Counterfeit Work, Purchaser shall, at its expense, replace such Counterfeit Work with genuine Work conforming to the requirements of this Contract. Notwithstanding any other provision in this Contract, Supplier shall be liable for all costs relating to the removal and replacement of Counterfeit Work, including without limitation Castheon’s costs of removing Counterfeit Work, of installing replacement Work and of any testing necessitated by the reinstallation of Work after Counterfeit Work has been exchanged. The remedies contained in this paragraph are in addition to any remedies Castheon may have at law, equity or under other provisions of this Contract.
g. Supplier shall include paragraphs (a) through (f) and this paragraph (h) of this clause or equivalent provisions in lower tier subcontracts for the delivery of items that will be included in or furnished as Work to Castheon.
QC-006 Change Control Requirements:
The supplier shall operate and maintain a configuration management system, which shall ensure:
a. Changes are properly evaluated, classified, and documented.
b. Traceability of all changes made after the initial baseline is maintained.
c. Baselines are clearly defined and are re-creatable from configuration management records.
Supplier shall not change any process, material, or procedure without prior written approval by Castheon if such process, material, or procedure was originally subject to approval by Castheon. Castheon shall have the opportunity to qualify the product in the new location or qualify the source of the new product. The Supplier shall not change any process, material or procedure which was used to qualify the product without prior notification to Castheon and approval by the Procurement Agent.
QC-007 Sampling Inspection:
Sampling inspection may be utilized during performance of this order. Prior to use, the sampling plan must be submitted to Castheon and approved. The use of sampling inspection in no way affects Castheon’s right to reject any unit(s) of product found defective.
QC-008 Retention Requirements:
Suppliers shall retain any documented information related to this Purchase Order for a time no less than 5 years. The Supplier shall contact Castheon for approval prior to disposal of any documentation related to this Purchase Order.
QC-009 Source Inspection:
Castheon Source Inspection shall be performed as specified (in-process and/or final). Please notify Castheon ten working days in advance of the date source inspection will be required at your facility. A Castheon Source Inspection does not preclude subsequent inspection, nor does it relieve the supplier of the responsibility of provide acceptable product. Source inspections may include personnel and contractors from Castheon in addition to Castheon customer representatives and/or regulatory authorities and shall include access to all records applicable to Castheon product or orders.
QC-010 Personnel Qualifications:
The Supplier shall ensure that all persons involved with this Purchase Order are aware of their contribution to product or service conformity, their contribution to product safety, and the importance of ethical behavior.
QC-011 Temperature / Perishable / Shelf-Life Sensitive Materials:
The Supplier shall provide certifications for temperature, perishable and age sensitive materials (e.g. epoxies, paints, bonding agents, prepregs, adhesives, etc.), which reflect date of manufacture, date of test, shelf life, expiration date, and storage temperature as it applies to each lot/batch. Container label(s) must also reflect applicable lot/batch number(s), storage temperature, expiration date, and date of shipment. Product delivered to Castheon shall have a minimum of 80% remaining of shelf life upon receipt, unless approved by Castheon in advance.
When temperature-controlled material is involved, the Supplier shall provide material packaging suitable to maintain proper temperature during transportation from their facility to Castheon. The Supplier shall provide the necessary temperature measuring equipment to monitor the material during transportation to assure compliance to the specifications of the Purchase Order.
QC-012 Traceability:
Each manufacturer's lot within each shipment must be segregated and identified to include quantity and lot number on each Certificate of Conformance. There must be a clear link(s) (i.e. heat #, Lot number), that ties the entire certification package together. This includes process certifications performed by sub-tier suppliers. Distributors shall maintain clear traceability to the original manufacturer for each lot in a shipment.
QC-013 Special Processes:
Certification for special processes, such as heat-treating, chemical processing, plating, etc., shall be submitted with each shipment.
Specification(s) and revision level(s) used to produce the order are required.
If the shipment contains multiple special processed lots within each manufactured lot, each processed lot must be segregated and identified to maintain complete traceability in each shipment. (Example: When a manufacturing work order is split into two separate heat-treated lots, each heat-treated lot shall be segregated and identified to maintain traceability in the shipment).
QC-014 100% Inspection:
The Supplier shall submit all inspection documentation with appropriate Quality Engineering buy-off, showing 100% inspection for all attributes noted on the drawings. Serial numbers and/or lot codes shall be referenced on the inspection documentation.
QC-015 First Article Inspection:
A first article inspection in accordance with AS9102, Castheon approved processes, or equivalent is required for this purchase order. All first article inspections performed by the seller will be accompanied with a First Article Inspection Report (FAIR) and all other approved documentation showing conformance to the contract, purchase order, drawing, or performance requirements specified by Castheon. The completed First article inspection report (FAIR) shall accompany the product when shipped to Castheon.
QC-016 Deliverable Data: Dimensions:
The Supplier shall provide a final inspection report of critical dimensions for each item in Supplier form, and as authorized by a representative of the Supplier’s Quality function with each shipment.
QC-017 Deliverable Data: Material Property Test or Material Certification Data:
The supplier shall provide the results of any material property test required by the engineering drawing, referenced specification or component specific criteria for each material lot.
QC-018 Deliverable Data: Acceptance Test Procedures (ATP):
The Supplier shall generate an ATP for final acceptance testing, to include any revision of the ATP, as well as test programs, software, and hardware. The ATP shall include equipment lists, equipment calibration status, and test procedure and data sheet(s) necessary to verify the functional requirements, weight, and outline of dimensions required by the equipment specification. This ATP and any subsequent changes must be submitted in advance prior to testing deliverable end items. The Supplier shall provide final complete detailed ATP data for each item, in Supplier format, and as authorized by a representative of the Supplier’s Quality function with each shipment.
QC-019 Software:
Any software used for qualification or acceptance of hardware or software deliverables, including firmware, shall have a system for control including procedures, records and revisions available for review any time upon request from Castheon.
All software shall be backed up in a supportable format by the Supplier and shall be retained for a time no less than 5 years.
QC-020 Parts Substitution:
Part substitutions are not authorized unless Castheon has approved them in writing. The supplier shall notify Castheon of any End of Life, obsolete or Form, Fit, or Function issues.
QC-021 Foreign Object Debris (FOD) Prevention and Part Cleanliness:
The Supplier shall conduct production processes appropriate to prevent, detect, and remove all FOD from product(s) during manufacture and provide parts clean and free of all FOD prior to shipment to Castheon. FOD contamination can be cause for rejection of material. If processes are required in a cleanroom environment, cleanroom must be maintained to the required class in accordance with ISO 14644. If any product requires a cleanliness level, the product shall be cleaned to specified cleanliness levels per the latest revision of IEST STD-CC1246.
QC-022 Right of Access:
Castheon reserves the right of access to applicable areas of Supplier facilities by Castheon, Castheon customers, and regulatory authorities as well as access to all documented information applicable to Castheon product or orders, at any level of the supply chain.
Quality Clauses
The quality clauses listed below are applicable for Castheon hardware and material. Questions regarding the clauses or a need to resolve conflicting requirements contained in a purchase contract should always be directed to the Castheon Buyer. Quality Clauses are only applicable when specified on the PO.
QC-001 Quality Control System:
Supplier shall provide and maintain a quality control system conforming to the requirements of the elements described in SAE AS9100. Third party registration by an accredited registrar will be accepted. Supplier declaring system compliance to AS9100 with no formal accredited registrar will be reviewed. The supplier’s system will be subject to review and approval at all times by Castheon.
All quality records to work performed under this Contract shall be kept complete and available to Castheon. Quality records include receiving and inspection records consisting of reports reflecting receipt and inspection of supplies, equipment, materials, and tooling; and production records of processing quality control, reliability, and inspection. The Supplier shall contact Castheon for approval prior to disposal of quality records.
Supplier shall notify Castheon of any violation or deviation from Supplier’s approved quality control system. Supplier shall notify Castheon of any work delivered to Castheon during the period of any such violation or deviation.
If a non-conformance is discovered by the Supplier prior to shipment that does not affect fit, form, or function, a request for waiver may be submitted. All such requests may be made in writing. Under no circumstances shall shipments be made without written approval from Castheon.
QC-002 Sub-tier Suppliers:
The Supplier shall flow down all relevant quality requirements imposed by Castheon to any sub-tier suppliers processing Castheon materials. The Supplier shall not subcontract work on any article to be supplied under the Castheon Purchase Order unless the company is AS9100/ISO9001/NADCAP certified or without prior written approval of the Buyer.
For all Castheon materials, special processes, as well as certain additional processes not typically categorized as “special”, are source controlled, and must be performed by a Castheon approved vendor. All source-controlled processes and approved suppliers can be identified by contacting the Buyer. Approval to perform one process does NOT imply approval for any additional processes. A vendor must be approved for each special and/or controlled process it performs. If a preferred source has not been approved by Castheon, the Supplier can request approval prior to beginning work by contacting Castheon Quality Management.
The requirement to use Castheon approved and/or mandated suppliers must be flowed down to any sub-tier providers. All material furnished or processing performed by a sub-tier supplier under this Purchase Order must be by a source approved by Castheon. Contact Castheon prior to placing any sub-tier order. The Supplier shall pass on to its sub-tier supplier(s) the applicable requirements of this Purchase Order.
The requirement to use a Castheon approved and/or mandated sub-tier supplier does not alleviate the Supplier of the responsibility of monitoring that supplier and providing conforming product to Castheon.
For each special and/or controlled process performed, the Supplier shall furnish a Certificate of Conformance in accordance with applicable specifications and/or engineering drawings. The Certificate of Conformance must meet all requirements as specified in Castheon’s quality clause QC-003.
QC-003 Certificate of Conformance:
Supplier shall submit with each shipment either on their packing list, or attachments, a certificate of conformance or certificate of compliance, which shall be dated and bear the signature and title of an authorized Suppliers Quality Representative, stating that the materials furnished to Castheon are in conformance with the applicable requirements of the contract, drawings, and specifications. The Certificate of Conformance shall validate that the form, fit, or function of the part has not changed since the part was purchased. It shall also state that the supporting documentation is on file and will be made available to Castheon or any regulatory or statutory agency upon request. An example of an acceptable statement of Certificate of compliance/conformance is as follows: “This is to certify that all items noted are in conformance with the contract, drawings, specifications, and other applicable documentation, and that all process certifications, chemical and physical test reports are on file at this facility and are available for review by Castheon”. Certification must include the following:
a. The supplier’s full name and address
b. Castheon purchase order number
c. Castheon Part number
d. Serial numbers (where applicable)
e. PO quantity
f. Quantity shipped
g. Lot / Date Code
h. Castheon Drawing Revision Level, as noted on the purchase order. If no revision is noted on purchase order, provide and certify to the latest blueprint revision at the time of purchase order placement.
i. Name of lower-tier supplier and description of service provided (if applicable);
j. Authorized signature and date
QC-004 Nonconforming Product:
The Supplier shall define and maintain the process for review, control, and disposition of nonconforming product (supplies or services) at their facility.
The Supplier shall notify Castheon of any nonconforming processes, products, or services and obtain approval for their disposition.
Nonconforming product may be dispositioned as use-as-is or repair, provided that the nonconformance disposition does not affect the form, fit, function, or end item performance of the Castheon requirements specified in the contract and related documents.
Material that is dispositioned to be scrapped must be destroyed in a manner to ensure that it cannot be used for its intended or similar purpose.
QC-005 Counterfeit Parts:
a. For purposes of this clause and the definition of Counterfeit Work, Work consists of those parts delivered under this Contract that are the lowest level of separately identifiable items (e.g. articles, components, goods, and assemblies).
b. Supplier shall not deliver Counterfeit Work to Castheon under this Contract.
c. Supplier shall only purchase products to be delivered or incorporated as Work to Castheon directly from the Original Component Manufacturer (OCM)/Original Equipment Manufacturer (OEM), or through an OCM/OEM authorized distributor chain. Work shall not be acquired from independent distributors or brokers unless approved in advance in writing by Castheon.
d. Supplier shall notify Castheon with the pertinent facts if Supplier becomes aware or suspects that it has furnished Counterfeit Work. When requested by Castheon, Supplier shall provide OCM/OEM documentation that authenticates traceability of the affected items to the applicable OCM/OEM.
e. This clause applies in addition to any quality provision, specification, statement of work or other provision included in this Contract addressing the authenticity of Work. To the extent such provisions conflict with this clause, this clause prevails.
f. If Work delivered under this Contract constitutes or includes Counterfeit Work, Purchaser shall, at its expense, replace such Counterfeit Work with genuine Work conforming to the requirements of this Contract. Notwithstanding any other provision in this Contract, Supplier shall be liable for all costs relating to the removal and replacement of Counterfeit Work, including without limitation Castheon’s costs of removing Counterfeit Work, of installing replacement Work and of any testing necessitated by the reinstallation of Work after Counterfeit Work has been exchanged. The remedies contained in this paragraph are in addition to any remedies Castheon may have at law, equity or under other provisions of this Contract.
g. Supplier shall include paragraphs (a) through (f) and this paragraph (h) of this clause or equivalent provisions in lower tier subcontracts for the delivery of items that will be included in or furnished as Work to Castheon.
QC-006 Change Control Requirements:
The supplier shall operate and maintain a configuration management system, which shall ensure:
a. Changes are properly evaluated, classified, and documented.
b. Traceability of all changes made after the initial baseline is maintained.
c. Baselines are clearly defined and are re-creatable from configuration management records.
Supplier shall not change any process, material, or procedure without prior written approval by Castheon if such process, material, or procedure was originally subject to approval by Castheon. Castheon shall have the opportunity to qualify the product in the new location or qualify the source of the new product. The Supplier shall not change any process, material or procedure which was used to qualify the product without prior notification to Castheon and approval by the Procurement Agent.
QC-007 Sampling Inspection:
Sampling inspection may be utilized during performance of this order. Prior to use, the sampling plan must be submitted to Castheon and approved. The use of sampling inspection in no way affects Castheon’s right to reject any unit(s) of product found defective.
QC-008 Retention Requirements:
Suppliers shall retain any documented information related to this Purchase Order for a time no less than 5 years. The Supplier shall contact Castheon for approval prior to disposal of any documentation related to this Purchase Order.
QC-009 Source Inspection:
Castheon Source Inspection shall be performed as specified (in-process and/or final). Please notify Castheon ten working days in advance of the date source inspection will be required at your facility. A Castheon Source Inspection does not preclude subsequent inspection, nor does it relieve the supplier of the responsibility of provide acceptable product. Source inspections may include personnel and contractors from Castheon in addition to Castheon customer representatives and/or regulatory authorities and shall include access to all records applicable to Castheon product or orders.
QC-010 Personnel Qualifications:
The Supplier shall ensure that all persons involved with this Purchase Order are aware of their contribution to product or service conformity, their contribution to product safety, and the importance of ethical behavior.
QC-011 Temperature / Perishable / Shelf-Life Sensitive Materials:
The Supplier shall provide certifications for temperature, perishable and age sensitive materials (e.g. epoxies, paints, bonding agents, prepregs, adhesives, etc.), which reflect date of manufacture, date of test, shelf life, expiration date, and storage temperature as it applies to each lot/batch. Container label(s) must also reflect applicable lot/batch number(s), storage temperature, expiration date, and date of shipment. Product delivered to Castheon shall have a minimum of 80% remaining of shelf life upon receipt, unless approved by Castheon in advance.
When temperature-controlled material is involved, the Supplier shall provide material packaging suitable to maintain proper temperature during transportation from their facility to Castheon. The Supplier shall provide the necessary temperature measuring equipment to monitor the material during transportation to assure compliance to the specifications of the Purchase Order.
QC-012 Traceability:
Each manufacturer's lot within each shipment must be segregated and identified to include quantity and lot number on each Certificate of Conformance. There must be a clear link(s) (i.e. heat #, Lot number), that ties the entire certification package together. This includes process certifications performed by sub-tier suppliers. Distributors shall maintain clear traceability to the original manufacturer for each lot in a shipment.
QC-013 Special Processes:
Certification for special processes, such as heat-treating, chemical processing, plating, etc., shall be submitted with each shipment.
Specification(s) and revision level(s) used to produce the order are required.
If the shipment contains multiple special processed lots within each manufactured lot, each processed lot must be segregated and identified to maintain complete traceability in each shipment. (Example: When a manufacturing work order is split into two separate heat-treated lots, each heat-treated lot shall be segregated and identified to maintain traceability in the shipment).
QC-014 100% Inspection:
The Supplier shall submit all inspection documentation with appropriate Quality Engineering buy-off, showing 100% inspection for all attributes noted on the drawings. Serial numbers and/or lot codes shall be referenced on the inspection documentation.
QC-015 First Article Inspection:
A first article inspection in accordance with AS9102, Castheon approved processes, or equivalent is required for this purchase order. All first article inspections performed by the seller will be accompanied with a First Article Inspection Report (FAIR) and all other approved documentation showing conformance to the contract, purchase order, drawing, or performance requirements specified by Castheon. The completed First article inspection report (FAIR) shall accompany the product when shipped to Castheon.
QC-016 Deliverable Data: Dimensions:
The Supplier shall provide a final inspection report of critical dimensions for each item in Supplier form, and as authorized by a representative of the Supplier’s Quality function with each shipment.
QC-017 Deliverable Data: Material Property Test or Material Certification Data:
The supplier shall provide the results of any material property test required by the engineering drawing, referenced specification or component specific criteria for each material lot.
QC-018 Deliverable Data: Acceptance Test Procedures (ATP):
The Supplier shall generate an ATP for final acceptance testing, to include any revision of the ATP, as well as test programs, software, and hardware. The ATP shall include equipment lists, equipment calibration status, and test procedure and data sheet(s) necessary to verify the functional requirements, weight, and outline of dimensions required by the equipment specification. This ATP and any subsequent changes must be submitted in advance prior to testing deliverable end items. The Supplier shall provide final complete detailed ATP data for each item, in Supplier format, and as authorized by a representative of the Supplier’s Quality function with each shipment.
QC-019 Software:
Any software used for qualification or acceptance of hardware or software deliverables, including firmware, shall have a system for control including procedures, records and revisions available for review any time upon request from Castheon.
All software shall be backed up in a supportable format by the Supplier and shall be retained for a time no less than 5 years.
QC-020 Parts Substitution:
Part substitutions are not authorized unless Castheon has approved them in writing. The supplier shall notify Castheon of any End of Life, obsolete or Form, Fit, or Function issues.
QC-021 Foreign Object Debris (FOD) Prevention and Part Cleanliness:
The Supplier shall conduct production processes appropriate to prevent, detect, and remove all FOD from product(s) during manufacture and provide parts clean and free of all FOD prior to shipment to Castheon. FOD contamination can be cause for rejection of material. If processes are required in a cleanroom environment, cleanroom must be maintained to the required class in accordance with ISO 14644. If any product requires a cleanliness level, the product shall be cleaned to specified cleanliness levels per the latest revision of IEST STD-CC1246.
QC-022 Right of Access:
Castheon reserves the right of access to applicable areas of Supplier facilities by Castheon, Castheon customers, and regulatory authorities as well as access to all documented information applicable to Castheon product or orders, at any level of the supply chain.